Privacy Policy
Your privacy and the protection of your personal data is very important for us, therefore, in the following privacy policy statement, we explain what personal data we collect from our users and how they are used.
It should be noted that this Privacy Policy may vary depending on legislative or self-regulatory requirements, so users are advised to visit it periodically. It will be applicable in the event that users decide to fill in any form of any of their contact forms where personal data is collected.
This data protection policy regulates the access and use of the kustomika.com website service (hereinafter, “Kustomika” or the “Website”), owned by Genoveva Moreno (KUSTOMIKA), NIF 52684150M, C/ Marie Curie 7, Edificio Beta, Planta 7, Ático 4, 28521 Rivas-Vaciamadrid, Madrid (España), makes available to the Users (hereinafter, the “Users” or the “User”) interested in the products and / or services offered by Kustomika.
Kustomika is committed to the use and processing of data, respecting their confidentiality and using them in accordance with the purpose of the data, as well as to comply with their obligation to keep them and adapt all measures to avoid alteration, loss, treatment or unauthorized access, in accordance with the provisions of current regulations. This website, kustomika.com, includes an SSL certificate, which is a security protocol that makes your data be transmitted between a server and the fully encrypted web user. Kustomika will ensure that any person who is authorized by Kustomika to process customer data (including their staff, collaborators and providers), will be under the appropriate obligation of confidentiality.
Our commitment:
- We will protect your data as much as we protect ours and we will not store it if they are not necessary to provide you with a better service.
- The information we collect is strictly necessary to provide the requested services.
- We will only use your data to provide you with an exceptional user experience and you can always decide what type of information you want to receive.
- In no way will your personal data be used for a purpose other than that expressed in this privacy policy.
- The personal information of our users is never shared with anyone, except to comply with the law.
Kustomika has adapted this website to the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 regarding the protection of data of natural persons with regard to the processing of personal data and the free circulation of these data and by which Directive 95/46 / CE (GDPR) is repealed, as well as with Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSICE or LSSI). In compliance with current regulations, Kustomika has adopted the necessary technical and organizational measures to maintain the level of security required in response to the personal data processed. It is also equipped with the precise mechanisms at its disposal to avoid unauthorized access as much as possible.
Treatment Manager
The person responsible for the processing of the data collected through this website is Genoveva Moreno (KUSTOMIKA), NIF 52684150M, C/ Marie Curie 7, Edificio Beta, Planta 7, Ático 4, 28521 Rivas-Vaciamadrid, Madrid (España).
Purpose of the treatment and nature of the data collected
Depending on the services you hire or the forms you send us, the data will be incorporated into a file owned by this company and may be treated for the following purposes:
- Web customers: When you buy a product on our website, the data you provide will be used to process, send and invoice the products purchased. In order to place orders in the online store, each customer will provide, voluntarily and under their responsibility, their personal data (name, surname, address, telephone, billing information and payment method) that must be true and exact. The User who formalizes the online purchase process, declares to be the owner of the information provided, or failing that, have the authorization of the person in whose name the management is carried out. In addition, provided that for the use or contracting of a service it is necessary to enter personal data, the user guarantees to be over 14 years, reserving Kustomika
- Newsletter and commercial communications: In the cases in which you grant us your consent according to the provisions of current regulations, we will use your identification and contact information to send you information about the news of the website, news of interest, as well as promotions and offers of our products and services. This information may be sent by mail, telephone and / or electronic. In the event that you subscribe to our newsletter, we will send you periodic communications via email, with information on topics related to the gift sector. The validity of the promotions we send you may be subject to the availability of the products and more specific specifications on them. If you have any questions,
- Request for information or questions about the product sheet: The data you provide us through the forms related to the product sheet (name, surname and email address), will be used to answer the query or request for information on the indicated product .
- Contact: The personal data you provide us through the contact form will be treated only to answer your question or request. The information collected is limited to identifying and contact data, as well as data related to the nature of the request you send to us.
- Registered users: The information you provide when registering is used to manage users of the website, check your orders and make your purchases more easily. You can also indicate your valuation in relation to the products you purchase through our website, request that we inform you when there is availability of a product without stock and remind you about product purchase or birthday calendar and special dates.
- When browsing kustomika.com you can collect non-identifiable data, which may include, IP addresses, geographic location (approximate), a record of how services and sites are used, and other data that cannot be used to identify the user. Among the non-identifying data are also those related to your browsing habits through third-party services. This website uses the following third-party analysis services: Google analytics. We use this information to analyze trends, administer the site, track user movements around the site and to gather demographic information about our user base as a whole in order to perform administration tasks and provide a better service.
- Information about your credit card: To guarantee your security, Kustomika will not store any of your credit card information. At the time of processing your order, your card details will be transmitted, with the sole purpose of making the payment corresponding to your order, to the first order financial entity selected by Kustomika for the processing of the payment. Your data will be transmitted encrypted and in accordance with the most advanced security standards.
- Other uses: a. To ensure compliance with the conditions of use and applicable law. b. Other non-identifying data that are obtained through some cookies that are downloaded to the user’s computer when browsing this website, and which we detail in the cookie policy are collected. C. To manage the social networks of Kustomika. The treatment of the data will also be governed by this section as well as by those conditions of use, privacy policies and access regulations that belong to the social network that proceed in each case and previously accepted by the user. Kustomika will treat your data for the purpose of correctly managing your presence in the social network, informing about Kustomika activities, products or services. As well as for any other purpose that the regulations of social networks allow. In no case will we use the profiles of followers in social networks to send advertising individually.
Kustomika will not admit attempts of false registrations or that supplant the identity of persons or companies, the supply of false information in the registration form will imply the automatic cancellation of the user. We reserve the right to verify the information provided by telephone check.
Legal basis of data processing
The legal basis that legitimizes the processing of the data is the consent of the interested party, which may be revoked at any time and the execution of the contractual relationship established when buying a product at kustomika.com.
Recipients of the data
Kustomika, does not sell, rent, or transfer personal data that can identify the user, nor will it in the future, to third parties without prior consent.
However, the data provided may be shared with the following categories of companies in order to offer you our services, as established in this statement.
Companies that develop activities so that your purchases arrive, such as payment service providers, warehouses, packers and courier companies. Professional service providers such as agencies, marketing agencies and other partners that help us in the day-to-day business.
Credit reference agencies, first level financial institutions, security agencies and fraud prevention agencies.
Some tools we use to manage your data are hired from third parties. To provide services strictly necessary for the development of the activity, Kustomika, shares data with the following providers under their corresponding privacy conditions:
- Google Analytics: The web analytics service we use at kustomika.com is provided by Google, Inc., a Delaware company whose main office is at 1600 Amphitheater Parkway, Mountain View (California), CA 94043, United States (“Google” ). More information about the privacy policy of these analytics tools at: Google Analytics .
- MailChimp: The subscription list via email will be stored in the email marketing service provider Mailchimp whose privacy policy can be found in the following link , it declares how the distribution lists that are stored on the Mailchimp server are not transferred, communicated or sold to third parties, nor are communications sent to these addresses from Mailchimp. Mailchimp is attached to Safe Harbor (Safe Harbor ) for which the adequacy and level of protection is recognized by the European Commission, so authorization from the Director of the Spanish Data Protection Agency would not be required. Safe Harbor guarantees that Mailchimp is committed to complying with minimum security requirements required by European legislation regarding the processing of personal data.
Children under 16 years of age cannot register with Kustomika without the consent of their parents or guardians. Kustomika has no way of verifying the age of the users, so, if the user does not comply with what is indicated here, the company is exempt from any responsibility.
Marketing messages
Kustomika does not perform spam practices (spam), so it does not send commercial emails that have not been previously authorized.
If you indicate that we can do it, we will send you email marketing messages to keep you up to date with all the news and promotions of kustomika.com.
If you do not want to receive marketing messages, you can communicate it to us through any of the following ways:
- Through the unsubscribe link at the bottom of promotional emails,
- Our contact form,
- By writing to our email info[@]kustomika.com.
It should be taken into account that interrupting marketing messages will not stop communications related to services, such as invoices or updates on the status of your order.
Your rights
You have many rights related to your personal information:
- The right to be informed about how your personal information is used.
- The right to access the personal information we have about you.
- The right to request the correction of inaccurate personal information we have about you.
- The right to request the deletion of your data, or to interrupt its processing or collection, in some cases.
- The right to interrupt marketing messages and withdraw your consent to other content-based processing at any time.
- The right to request that we transfer elements of your data to both you and other service providers.
- The right to file a complaint with the regulatory body on data protection (such as the Spanish Agency for Data Protection).
Kustomika undertakes to fulfill its obligation of secrecy of personal data and its duty to treat them with confidentiality, and assumes, for these purposes, the technical, organizational and security measures necessary to avoid its alteration , loss, treatment or unauthorized access, in accordance with the provisions of the applicable legislation.
Exercise your rights
Any registered user can at any time exercise the rights of access, rectification, deletion, portability of the data, limitation and opposition to the processing of the same through our contact form .
Users will also have the right to file a complaint with the competent data protection authority (the Spanish Agency for Data Protection) if they consider their rights violated.
Conservation of your information
We will keep your information for the time necessary for the management and provision of the service you request or for the purposes for which this information was collected, as long as there is a mutual interest to maintain the end of the treatment and as long as you do not revoke your consent or do not request us its suppression
However, when you request the deletion of your data by the established means, they will be kept, duly blocked, while they may be necessary to comply with legal, contractual or regulatory requirements, prevent fraud and abuse, enforce our terms and conditions. , or for the exercise or defense of claims, resolution of disputes; cases in which recovery would be necessary.
Changes to the privacy policy
Kustomika reserves the right to modify this policy to adapt it to legislative or jurisprudential developments, as well as to industry practices. In case we make any significant change, we will clarify it on our website kustomika.com or by any other means of contact such as email, so you can review and decide on the changes before continuing to use our services.
Accuracy and veracity of personal data
As a user, you are solely responsible for the veracity and correctness of the data you send to kustomika.com, exonerating Kustomika from any responsibility in this regard.
Acceptance and consent
As a User of the kustomika.com website, you declare to have been informed of the conditions on the protection of personal data, you accept and consent to the treatment of them by the Kustomika in the manner and for the purposes indicated in this Policy of Privacy.